A quickly-growing Chicago-based communications company is looking to expand their team of call center representatives.This organization represents the best in innovative customer solutions for companies across the country.Based in the River North neighborhood, they provide 24/7 call center and answering services in Spanish and English, and are looking for experienced bilingual customer service representatives to strengthen their team. Individuals in this role will support various clients in the consumer products, insurance, and healthcare industries by providing exceptional customer service over the phone.
As a member of this customer service team, you will have the opportunity to work closely with supervisors who will provide hands-on training and will foster your professional development.This is an excellent opportunity for any bilingual customer service professional looking to continue their career within a diverse and dynamic organization!
Responsibilities:
- Field inbound calls from customers
- Respond to customer inquiries in a manner that demonstrates professionalism and familiarity with relevant topics
- Use various scripts to provide information accurately, efficiently, and articulately
- Work with shift supervisors to ensure that team and individual goals are being met
Requirements:
- Excellent communication skills
- Prior customer service experience, preferably within a call center environment
- Bilingual in Spanish
- Strong work ethic
- Desire to work as a member of a team
- Must be willing to work flexible daytime and nighttime hours
Keywords: customer service, call center, customer service representative, communication, customer solutions, bilingual, Spanish
It is NOT ok to contact this poster with commercial interests.
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